Hairemedy – Terms of Service

30-Day Satisfaction Guarantee

We stand by Hairemedy. If you’re not happy with your purchase, we’ll refund you.no return no hassle.

How it works

• You have 30 days from delivery to request a refund

• Email Axl@Hairemedy.co.uk with your order number

• No return required

• Shipping is fully covered by us

Eligibility (strict)

This guarantee is limited and conditional:

• Available to first-time customers only

• One refund per customer

• Applies to orders of 2 sprays or fewer

• Orders over £40 are not eligible

• Bulk, multi-pack, or repeat purchases are excluded

Once a refund is issued, the guarantee is considered used and cannot be claimed again.

Hygiene & product use

Hairemedy is a cosmetic product. Once opened or used, it cannot be returned for hygiene and safety reasons. This is why we offer a no-return refund guarantee instead.

By placing an order, you agree to these terms.

1. Introduction

Welcome to Hairemedy. These Terms of Service (“Terms”) apply to your use of the Hairemedy website and any related products or services. By using the website, you agree to these Terms and our Privacy Policy.
If you do not agree, please do not use the website.

2. Changes to Terms

We may update these Terms from time to time. Updates take effect immediately when posted on the website. Continued use means you accept the updated Terms.

3. Product Information

Hairemedy sprays are cosmetic products designed to provide temporary thickening and coverage.
They are not medical treatments and are not intended to diagnose, treat, cure or prevent any condition.

Results vary depending on hair type, usage and styling.
A patch test is recommended before full application.

4. Orders and Acceptance

When you place an order, you are making an offer to buy.
Your order is accepted only when we send a dispatch confirmation email.

We may cancel orders where stock is unavailable, pricing is incorrect, or suspicious activity is detected.

5. Pricing and Payment

Prices are shown in GBP and may change without notice.
We accept payment through supported platforms such as Stripe, WooPayments, and TikTok Shop.
You agree to provide accurate payment information.

For purchases through TikTok Shop, TikTok’s policies take priority over these Terms.

6. Shipping and Delivery

6.1 Delivery Confirmation

When a courier marks a parcel as “Delivered,” it is considered delivered to the address provided.
If you cannot locate your parcel, contact us within 7 days.

6.2 Replacement Policy

We will check the courier’s delivery information (such as GPS or delivery photo).
If the parcel still cannot be located after reasonable checks, we will send a replacement free of charge.

6.3 Repeat Delivery Issues

If repeated delivery issues occur with the same customer, address, or account, we may decline future replacements or refunds.

6.4 Incorrect Addresses

If an incorrect or incomplete address is provided at checkout, we cannot refund or replace orders delivered to that address.

7. Returns Policy (14 Days – Unused Items)

Separate from the 30-day guarantee, you may return unused products within 14 days of receiving them.
Products must be in original condition and packaging.

To start a return, email Axl@Hairemedy.co.uk.
Return shipping is the customer’s responsibility unless the error is ours.

Refunds are processed within up to 7 days after we receive the returned item.

Used items cannot be returned under this policy.

8. Prohibited Conduct

You agree not to:

• Use the website for unlawful purposes

• Impersonate any person or provide false information

• Interfere with the website or payment systems

• Use bots, scrapers, or automated tools without permission

9. Intellectual Property

All content on the Hairemedy website, including text, images, logos, and product descriptions, is owned by Hairemedy and protected under UK copyright and trademark law.

10. Disclaimer of Warranties

The website and products are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted access or specific cosmetic results.

11. Limitation of Liability

To the fullest extent permitted by UK law, Hairemedy is not liable for:

• indirect or consequential loss

• loss of profits, data, or goodwill

• staining or damage to fabrics or surfaces

• allergic reactions or irritation

• misuse of the product

Maximum liability is limited to the amount paid for your order.

12. Force Majeure

We are not responsible for delays or failure to perform due to events outside our reasonable control, including courier delays, strikes, extreme weather, or supply chain disruption.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

14. Contact

If you need support or have questions, email:
Axl@Hairemedy.co.uk